Job Description
- Welcome patients and visitors in a professional, friendly, and compassionate manner.
- Manage incoming telephone calls, emails, and enquiries, providing accurate information and directing queries appropriately.
- Schedule, amend, and cancel appointments using the practice's booking system.
- Register new patients and maintain accurate patient records in line with data protection and confidentiality requirements.
- Process correspondence, referrals, and administrative documentation efficiently and accurately.
- Support clinicians and the wider healthcare team with administrative tasks as required.
- Handle patient requests, prescriptions, and general enquiries in accordance with practice procedures.
- Manage waiting areas and patient flow to ensure a positive patient experience.
- Receive and distribute mail, documents, and other communications.
- Maintain high standards of confidentiality, professionali...
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