Receptionist

Role PurposeTo own the customer's first and last impression at the Traya Clinic by ensuring smooth queue and appointment flow, delivering a warm and consistent service experience, maintaining a spotless and well-managed centre, and ensuring accurate, timely data and reporting. The Centre Receptionist is the face of the clinic and the operational anchor of the front desk. Key Responsibilities1. Queue & Appointment Management (25%)ResponsibilitiesManage walk-in and appointment flow. Check in customers and communicate accurate wait times. Coordinate consultation sequencing with Hair Coaches to minimize idle time and customer waiting. Manage peak-hour load and escalate delays to the Centre Manager. Success MeasuresAverage customer wait time. Percentage of appointments started on time. Zero walkouts due to waiting. 2. Customer Experience & Service (25%)ResponsibilitiesWelcome every customer as per Traya service standards. Explain the clinic journey to first-time visitors. Handle basic queri...