Receptionist

The Front Office Receptionist is responsible for creating a positive first impression by welcoming guests and ensuring a smooth check-in and check-out experience. This role provides excellent customer service, handles guest inquiries, and supports daily front office operations.

Key Responsibilities:

• Welcome guests and perform check-in/check-out procedures efficiently.
• Manage room reservations, modifications, and cancellations.
• Handle guest requests, inquiries, and complaints professionally.
• Process payments, maintain accurate billing, and issue invoices.
• Answer telephone calls and direct inquiries appropriately.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Maintain accurate guest records using the hotel's property management system.
• Provide information about hotel services, facilities, and local attractions.
• Ensure the recepti...