Job Description

Reception Supervisor

Buxton Crescent

Leading a small team, you will ensure that your colleagues are trained, confident and competent to deliver warm welcomes, lasting goodbyes, and everything in between. You will act a brand ambassador and ensure that your team deliver the highest levels of customer service and leave a lasting positive impression on our guests.


Some Responsibilities include:

  • To assist with implementation of service standards for reception ensuring a high and consistent level of service is given to all guests.

  • To assist with implementing training and coaching of the service standards to Front Office team.

  • To ensure service to guests is engaging and proactive.

  • To ensure that arrivals are managed smoothly, efficiently and with high levels of customer care and that the correct registration procedure is adhered to.

  • To review customer satisfaction levels in Fron...

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