Reception Agent

Job Description

We are seeking an enthusiastic and customer-focused Reception Agent to join our team in Luton, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring smooth operations at our front desk.

• Greet and welcome guests upon arrival, providing a warm and professional first impression
• Efficiently manage the check‑in and check‑out processes, ensuring accuracy and attention to detail
• Respond promptly to guest inquiries and requests, offering helpful information about hotel amenities and local attractions
• Handle reservation modifications, cancellations, and special requests with a customer‑centric approach
• Process payments and maintain accurate financial records
• Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise
• Promote hotel services and facilities, identifying...