Real-Time Workforce Optimizer

iQor is looking for a dedicated individual to manage service levels and enhance operational efficiency in our contact centers in Dasmariñas, Philippines. The successful candidate will have 1-3 years of relevant experience, particularly in workforce management and call centers.

Your role will involve real-time performance monitoring, communication of performance metrics, and proactive problem-solving to handle unexpected situations. A Bachelor’s Degree is required, with a preference for qualifications in Business Administration.