Job Description

A leading mutual insurance provider in Cambridge, Ontario is looking for a Real-Time Workforce Analyst to optimize resource management in a multi-channel environment. You will analyze KPI's, monitor staffing levels, and support process improvements. Ideal candidates should have a background in Business or Operations along with contact center experience. This position offers a hybrid work model and a competitive salary range of $67,000 to $117,000, plus a comprehensive benefits package.
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