Job Description

iQor, Inc. in Cavite, Philippines, is seeking an experienced professional to oversee contact center performance and manage service levels. This role requires strong analytical skills and effective communication to enhance operational efficiency and address service deficiencies proactively.

Ideal candidates will have 1-3 years of experience in a similar role, a Bachelor's degree in Business Administration or related field, and high proficiency in Excel. The position involves monitoring performance metrics and implementing action plans to optimize service delivery.

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