Job Description

A leading BPO company in the Philippines is looking for a Lead RTA to monitor real-time queues, assess performance metrics, and ensure adherence to service level agreements. The ideal candidate should have at least 2 years of experience in a similar role, strong skills in MS-Excel, and a good understanding of call center KPIs. The position also requires flexibility to work in a 24/7 environment, ensuring optimal service delivery and productivity improvement.
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