Job Description

A leading AI-driven customer experience firm in the Philippines is looking for a Real Time Analyst to monitor call center operations. The role demands strong analytical skills and experience in Workforce Management, with responsibilities including ensuring adherence to schedules and managing agent activities in a fast-paced environment. Candidates should have a Bachelor's degree and be familiar with WFM tools. This position requires the ability to thrive on shifting schedules, including weekends and holidays, and attention to detail is vital.
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