Real Time Manager

Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together. Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family. We support each other. We grow as a team. And to us, that's what makes a world of difference.

Monitor real time and historical contact center data, including call volumes, staffing, workload, historical call trends and key performance indicators to proactively adjust staffing levels to balance service level delivery and cost control.

Lead site huddle meetings to ensure staff is proactively prepared for the expected events of the day.

Partner with WFM and Traveler Services to develop recommendations on ways ...