Job Description



Overview


About the Role

We are seeking an experienced and detail-oriented Real-Time Manager (Mandarin-speaking) to join our Workforce Management (WFM) team. This role is responsible for monitoring real-time operations, ensuring optimal staffing levels, and supporting business continuity in a dynamic BPO environment. The successful candidate will work remotely for the first 6 months, followed by relocation to our Johor office.



Qualifications


Qualifications & Requirements

  • Bachelor's degree or diploma in Business, Statistics, or related field.

  • Fluent in Mandarin and English (spoken and written).

  • Minimum 3–5 years' experience in Workforce Management with at least 1–2 years in a real-time management or supervisory role.

  • Strong understanding of WFM systems, real-time monitoring tools, and call center operations.

  • Excellent problem-solving, ana...

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