Real-Time and Workforce Analyst

Established in 2000 in Melbourne, Australia, DAI Post is an Australian‑owned company that has been focused on getting parcels safely to you for over 20 years. We specialize in e‑commerce, wholesale international inbound parcel delivery in Australia, New Zealand and Singapore.

We are on the hunt for a Real‑Time and Workforce Analyst with two to three years of experience who is willing to work onsite in our Cebu IT Park location.

Purpose

The Real‑Time / Workforce Analyst (RTA / WFM – Customer Service) is responsible for real‑time workforce management, intraday performance monitoring, forecasting, and staffing optimization for Customer Service operations only. The role ensures Customer Service service levels are consistently met through proactive real‑time control, accurate workforce planning, and data‑driven decision‑making. The RTA / WFM acts as the central point of coordination between CS Team Leaders, Training, QA, and Leadership to maintain ope...