Real Time Analyst

# **Our Privacy Statement & Cookie Policy**Real Time Analyst page is loaded## Real Time Analystremote type: Hybridlocations: PHL-Taguig-20 Upper McKinley Bldgtime type: Full timeposted on: Posted Todayjob requisition id: JREQ The Real Time Analyst is a member of the Customer Service & Support department and part of the WFM Center of Excellence which is responsible for the contact centers across Thomson Reuters. The Real Time Analyst is primarily responsible for managing the daily workflow and usage of resources for the global contact center staff. This position will work closely with Workforce Schedulers and Workforce Analysts as well as the Operations team and business partners. The Real Time Analyst will also advise management of compliance and attendance issues, work with Training and Quality, and act as a liaison between the Workforce team and business partners.**About the Role**In this opportunity as Real Time Analyst, you will:* Manage daily and interval schedules, u...