Real Time Analyst

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Real Time Analyst to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities

• Generate and distribute daily, weekly, and monthly reports covering staffing, service levels, adherence, and other operational metrics
• Analyze trends and identify variances in key performance indicators to provide actionable insights
• Ensure accuracy, integrity, and timeliness of all reports and data outputs
• Collaborate with Workforce Management and Operations teams to understand and deliver reporting requi...