Real Time Analyst

Job Overview
ibex. Pakistan is seeking a diligent and detail-oriented Real Time Analyst to join their contact center operations team. The ideal candidate will have at least one year of experience, preferably in an inbound sales environment, and possess strong skills in workforce management, real-time monitoring, forecasting, and scheduling. This role requires continuous monitoring of call center queues, agent adherence, and key performance indicators to prevent productivity leakages and ensure smooth daily operations. Although this position does not involve managing a team, it demands effective communication across multiple stakeholders to quickly resolve issues and maintain optimal performance levels. The Real Time Analyst plays an essential role in maintaining operational efficiency by performing schedule adherence management, making intraday staffing adjustments, and ensuring attendance consistency across various departments. This role requires a proactive approach to identify...