Job Description

Benefits

  • Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles.
  • Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work‑life balance.
  • Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Qualifications

  • At least 2 years finisher of any college course w/ at least 2 years of WFM experience
  • Experience with contact center reporting and metrics preferred
  • Intermediate to advanced skills in MS Excel, Macros, Power BI, Power Automate, and Power Query or other Automation
  • Required experienced using WFM Tool – Aspect EWFM/Alvaria, Genesys Cloud
  • amenable to work onsite and night shift in Ceb...

Ready to Apply?

Take the next step in your AI career. Submit your application to Cognizant today.

Submit Application