Real Estate Software Support Specialist

We are looking for a proactive Real Estate Software Support Specialist to assist with providing top-notch support for our users. This full-time remote role blends customer support, technical troubleshooting, and content creation to ensure clients have the resources and assistance they need to effectively use our software.

Key Responsibilities:
– Become an expert in our AI-powered transaction coordination software and assist customers with its features
– Manage customer inquiries, providing timely and professional responses
– Troubleshoot and resolve issues, offering clear and actionable solutions
– Create and maintain a knowledge base of FAQs, help articles, and instructional videos
– Produce screen recordings demonstrating common tasks and solutions
– Analyze customer feedback and questions to improve documentation and product usability
– Escalate complex issues to the development team when needed
– Keep accurate records of customer interactions and r...