R&D Escalations Engineer

Tufin helps enterprises simplify network complexity. As the leading Network Security Posture Management platform, Tufin serves as the unified control plane for modern hybrid networks spanning on-premises, cloud, SASE, micro segmentation, and multi-vendor environments. Trusted by thousands of organizations worldwide, Tufin delivers continuous risk visibility, reduces exposure through policy-driven automation, and enables continuous compliance and audit readiness at scale.

Role Description & Responsibilities

As the Escalation Engineer, you will use your well-honed troubleshooting skills to resolve customer issues that were escalated to R&D by the Technical Support/Services organization.

• Analyze, diagnose, debug and solve complex issues customers sometimes experience while using our products
• Take ownership of escalations and effectively drive the issue to a timely resolution, both offline or via online sessions with customers
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