RCS Project Manager

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

YOUR MISSION:

Within an international and multi-branded environment, Richemont Customer Service (RCS) mission is to:

• Define and implement a global client service strategy:
  • Ensure a consistent, simple, straightforward and hassle-free service journey to our clients.
  • Turn customer service into a competitive advantage.
  • Participate in the client data collection to enhance the Maisons' data strategy.
• Organize and oversee the worldwide service network for all p...