Job Description
About Axis Virtual Centre
Explain:
. Axis Virtual Center engages with Axis Banks customers and prospects, virtually, through digital media to provide a
seamless experience to customers while fulfilling their service requirements and using the opportunity to provide
financial solutions via cross-sell and upsell.
. The Quality Assurance function at AVC, ensures that processes and procedure designs are customer oriented and
service delivery standards are measured and met resulting in high quality customer satisfaction, experience.
. This team conducts audits and related activities to measure adherence to process, compliance, and regulatory
guidelines.
. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee
engagement and coaching activities.
. Keeps a check on any malpractices and defines actions basis severity of incidents.
. The overall objective is to...
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