Job Description
Join our dynamic team to advance your analytics career and shape the future of customer experience at Chase.
As a Quant Analytics Associate within the Data and Analytics team, you will leverage data-promoten insights to improve customer journeys and operational performance.
Job responsibilities
- Lead and support partnerships with key Operations stakeholders and Product groups, applying strong business and data expertise
- Provide analytics leadership to Product strategy groups across the CCB Operations organization
- Develop and report on Operations performance metrics and KPIs using advanced analytical methods
- Analyze customer interactions across multiple channels to identify friction points and improvement opportunities
- Build business cases, design tests, and analyze program performance to inform customer strategies
- Prepare and deliver presentations of insights and recommendations to executives and bus...
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