Job Description

Join our dynamic team to advance your analytics career and shape the future of customer experience at Chase.

As a Quant Analytics Associate within the Data and Analytics team, you will leverage data-promoten insights to improve customer journeys and operational performance.

Job responsibilities

  • Lead and support partnerships with key Operations stakeholders and Product groups, applying strong business and data expertise
  • Provide analytics leadership to Product strategy groups across the CCB Operations organization
  • Develop and report on Operations performance metrics and KPIs using advanced analytical methods
  • Analyze customer interactions across multiple channels to identify friction points and improvement opportunities
  • Build business cases, design tests, and analyze program performance to inform customer strategies
  • Prepare and deliver presentations of insights and recommendations to executives and bus...

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