Job Description
**Job Summary**:
The **Qualtrics XM Technical Lead** will be a pivotal member of the global **Customer Experience Listening **team within a leading technology company. The role will leverage Qualtrics’ **Experience Management (XM) platform**, including **XM Engage** and **XM Discover**, to design, implement, and optimize customer feedback programs, ensuring seamless integration of customer insights into the company's broader CX strategy. This role is instrumental in translating customer data into actionable insights that drive continuous improvement across multiple global markets, ultimately enhancing the end-to-end customer journey.
**Key Responsibilities**:
- ** Qualtrics XM Platform Expertise**:
- Configure and manage Qualtrics **XM Engage** tools to capture, analyze, and report on customer experience data across multiple touchpoints (e.g., surveys, feedback loops, digital intercepts).
- Develop custom dashboards and automated reporting structures for various stakehol...
The **Qualtrics XM Technical Lead** will be a pivotal member of the global **Customer Experience Listening **team within a leading technology company. The role will leverage Qualtrics’ **Experience Management (XM) platform**, including **XM Engage** and **XM Discover**, to design, implement, and optimize customer feedback programs, ensuring seamless integration of customer insights into the company's broader CX strategy. This role is instrumental in translating customer data into actionable insights that drive continuous improvement across multiple global markets, ultimately enhancing the end-to-end customer journey.
**Key Responsibilities**:
- ** Qualtrics XM Platform Expertise**:
- Configure and manage Qualtrics **XM Engage** tools to capture, analyze, and report on customer experience data across multiple touchpoints (e.g., surveys, feedback loops, digital intercepts).
- Develop custom dashboards and automated reporting structures for various stakehol...
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