Qualtrics Consultant (XM Strategy, Implementation & Integrations)

We're looking for a seasoned Qualtrics Consultant to design, implement, and scale experience management (XM) programs using Qualtrics. This is a hands-on role focused on translating business problems into actionable XM solutions across customer, employee, product, and brand experiences.

You'll work closely with business stakeholders, IT teams, and integration partners to deliver measurable outcomes, not just dashboards.

Key Responsibilities

XM Strategy & Design

• Advise stakeholders on CX, EX, PX, and BX strategies aligned to business goals
• Design survey programs, feedback loops, and closed-loop action frameworks
• Define experience metrics (NPS, CSAT, CES, eNPS) and governance models

Qualtrics Implementation

• Build and configure surveys, distributions, workflows, and dashboards
• ...