Quality Technician

Location: Redditch, Worcestershire
Hours: 39 hours per week
Salary: Up to £31,000 (depending on experience)
Reporting to: Manufacturing Manager 

Role Purpose

To manage customer quality issues, support customer requirements, and ensure effective investigation, reporting, and resolution of quality concerns. The role also supports ISO 9001 compliance and quality improvement across the business.

Key Responsibilities

• Manage and resolve customer quality issues and returns
• Act as point of contact for customer quality concerns
• Lead root cause investigations from start to closure
• Implement containment and corrective actions
• Work with cross-functional teams to prevent reoccurrence
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