Job Description

About Us

Foundever® is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.


Job Summary


Job Summary:

We are seeking a dedicated and experienced Quality Coaches Supervisor to lead our quality assurance team within Foundever

The ideal candidate will be responsible for overseeing the quality coaching processes, developing team members, managing client relationships, and ensuring exceptional service delivery standards are met. This role requires strong analytical skills, effective communication, and the ability to foster a culture of continuous improvement.


Primary Job Responsibilities

Key Responsibilities:

  • Supervise and manage a team of Quality Coaches, providing guidance, support, and performance feedback.
  • Develop and implement quality assurance policies, procedures, and standards to improve the overall performa...

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