Job Description

RESPONSIBILITIES:


  • Organize and maintain the Quality Management System (QMS) and supervise its variation at all levels of the Company

  • Ensure a high level of internal and external customer service. Investigate (and correct) customer issues and complaints relating to quality.

  • Ensure the proper understanding and application of quality procedures and procedures through training and methodological assistance

  • Define and follow quality management tools (documentary system, indicators, etc.)

  • Implement a quality improvement program (process/product) with operational management (charter, indicators…)

  • Define the objectives, the means to be implemented, and the modalities of monitoring or auditing

  • Write and update guidelines, procedures, and quality instructions

  • Carry out a permanent survey on changes in quality regulations

  • Identify and analyze quality issues and propose corre...

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