Quality Manager

Responsible for implementing quality assurance processes that align with the company's mission and brand standards, meet target customer needs, ensure employee satisfaction, and drive continuous improvement at the property level. This position serves as the champion of Quality initiatives, fostering support for change and best practices.

Key Responsibilities

Managing Quality Assurance Goals

• Coach managers in adopting Total Quality Management (TQM) leadership principles.
• Conduct monthly audits to ensure compliance with company and brand standards.
• Make and execute decisions to drive the property toward achievement of quality and operational goals.
• Lead property-wide quality efforts focused on addressing critical customer requirements.
• Assist with the implementation of company-wide and regional best practices.
• Facilitate process improvement teams, ensuring systematic, measurable, and achievable improveme...