Job Description
Main Duties
In collaboration with Partner Engagement Manager, responsible for supplier alignment on accounts managed by Program Squad(s) on which they are assigned.Monitor supplier’s performance on accounts managed by Program Squad(s) on which they are assigned. Flag suppliers performing beneath client thresholds. Supplier performance is inclusive of OTD, time-to-accept task, language quality, adherence to instructions, etc.Lead conversations with customers regarding quality while anticipating their needs, analyzing root causes, performing corrective and preventive actions, and escalation matters while maintaining client facing language quality relevant documentation relating to language quality. Design and setup quality framework. Ensure maintenance of all language assets (glossaries, style guides, TMs, etc).Communicate customer language & content type capacity needs to Language Services Team.Engage Language Services...
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