Job Description


Company Description

Fairmont Tokyo open on July 1, 2025


Job Description

Job Purpose

To lead and drive a culture of quality and service excellence across the hotel by ensuring consistent alignment with Fairmont brand standards and luxury expectations. This role oversees quality assurance programs, including LQA, brand compliance audits, and guest experience performance, while partnering with department heads and the Learning & Development function to implement continuous improvement and structured training initiatives that enhance service consistency, product quality, team performance, and overall guest satisfaction.

Primary Responsibilities

Responsibilities / Operation

  • Develop, implement, and monitor the hotel’s Quality Assurance framework in line with Fairmont brand standards
  • Lead and coordinate all internal and external quality audits (e.g., LQA, brand audit, Forbes where applicable)
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