Job Description

Come and work with us.
We are looking for a
Quality Manager
to join our team.

As a
Quality Manager
in this project, your daily responsibilities will include:

  • Team management: Manage day to day performance of the team.
  • Alignment Mastery: Ensure calibration (with the SOT) of the audit process practiced by the team of reviewers for all LOBs supported.
  • Business Insights: Drive LOB Quality scores by providing insights and action plan recommendations; Review and release reports outlining LOB quality opportunities; Lead projects/initiatives that can help drive extraordinary customer experience
  • Process implementation and change management: Effectively communicate quality processes and changes to relevant partners to ensure understanding and compliance.
  • Stakeholder management: Develop and maintain relationships with BPO partner and Uber stakeholders.

To succeed in the role, you will need to have:

  • ...

Ready to Apply?

Take the next step in your AI career. Submit your application to Foundever today.

Submit Application