Job Description
Description
What does a Quality Manager do? Think of yourself as a champion for operational excellence with the responsibility of ensuring that the team consistently meets program metrics and service-level requirements for quality as set by upper management and leaders.
Imagine yourself going to work with one goal in mind: to raise the bar for TaskUs’ quality operations to produce Ridiculously Impressive results. Your tasks center on ensuring your program achieves performance objectives through consistent and quality customer interactions.
As a Quality Manager, you will:
Serve as a mentor and guide to your direct reports, a consultant to stakeholders, and an important asset to our pursuit for quality;
Support service and process improvement programs and efforts;
Monitor program metrics, provide operational insights and analyses, and offer recommendations for improvement;
Conduct ...
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