Quality Intelligence Analyst

Overview

Quality Intelligence Analyst

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little information about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

About the Role

At RingCentral, the Quality Intelligence Analyst is a pivotal force in upholding our high standards for customer service and driving continuous business process improvement. This role demands a keen eye for detail, a strategic mindset, and a passion for elevating customer experience.

The primary responsibility of the Quality Intelligence Analyst is to assess and monitor the quality of inte...