Job Description

Job Summary

  • Act as customer advocate to ensure products meet or exceed customer expectations, proactively driving quality improvements and institutionalizing a closed-loop quality system.
  • Identify key risks, gaps, and improvement opportunities, and collaborate with operations to ensure consistent delivery of high-quality products.
  • Monitor and audit process, product, and system compliance, ensuring adherence to internal procedures, industry standards, and customer requirements in support of Zero Defect initiatives.
  • Provide timely escalation and drive resolution for in-process quality issues to minimize impact to customer and business.
  • Key Responsibilities

  • Driving internal quality improvement activities to ensure we achieve the external customer incident reduction goals. 
  • Perform in-depth gap analysis and define effective improvement plans to prevent creation of new EFARs.
  • Effectively follow thru the im...
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