Job Description

WNS Global Services in Claremont, South Africa, seeks a Head of Quality to lead the QA function and ensure top-tier customer experience across client interactions, delivering actionable insights to operations. The role drives QA framework delivery per campaign and guides a team of Quality Assessors with a 24/7 shift pattern.

You will implement Lean/Six Sigma initiatives with 3+ years in a quality leadership role within BPO, ensuring continual improvement across client journeys.

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