Quality Controller

Job Description

The team at Telus International is seeking a Quality Controller to specialize in improving the results of internet search for the Indian market.

The successful candidate must live in India and have extensive cultural, political and economic knowledge of the region. Deep, market specific, familiarity with Hindi cultural nuances is integral to this role. These insights will feed into customer analytics to improve and localize online experiences for Hindi-based service users.

Responsibilities:

• Work within a global team of Quality Controllers.
• A key responsibility of the role is to provide cultural expertise of India for the business and customers, including how users interact with global search engines.
• Manage the performance of and regularly interact with a large number of Indian work-at-home 'cloud based' resources, who work on projects to improve internet search results. Cultural understanding of how these...