Quality Control Technical Service & ISO Management

Position Purpose

Support the successful commissioning and start-up of the OKI 3 Paper Mill by establishing customer-focused technical service activities, implementing quality management systems, and ensuring compliance with ISO standards. This role serves as the technical liaison between production, quality, customers, and certification bodies to ensure product quality, customer satisfaction, and continuous improvement.

Key Responsibilities

• Develop and implement technical service procedures to support paper production from commissioning through commercial operation.
• Provide technical support to customers by investigating product performance, quality concerns, and application-related issues.
• Coordinate product quality evaluations, customer complaint handling, root cause analysis, and corrective and preventive actions (CAPA).
• Establish product specifications, quality documentation, and technica...