Quality Control Lead

QA QC Manager
Location : Mumbai
Experience : 12 to 18 Yrs
Role Description
• Complete ownership of quality management processes and initiatives across the organization; decide and monitor delivery quality metrics to be tracked across the organization
• Accountable for maintaining account level quality requirements and collaborating with ADMs and PMs to drive delivery quality and issue resolution
• Collaborate with cross-functional teams to embed quality checks and continuous improvement actions throughout the delivery lifecycle
Key Responsibilities
Define and manage delivery quality framework across accounts
• Create and update quality management policies, templates, and review checklists for use by delivery teams
• Develop criteria and measurement methods for quality index and delivery quality score reporting
Track key quality metrics and drive corrective actions
• Monitor COQ/COPQ, CSAT trends, and delivery deviation patterns; identify performance ...