Job Description
- Ensure Timely Incubation of QCAs in allocated Processes and ensuring QC deliverables (Evaluations, reporting, feedback, reporting etc.) targets are met.
- Assist in set up Quality Compliance function for business processes in coordination with Operations and/or migrations team.
- Timely and accurate reporting of the internal rating on the SLA parameters and Quality performance.
- Work closely with Customer Experience team to drive improvement C-Sat and soft skills.
- Actively work with GB/BB to identify improvement areas and/or in improvement projects on initiatives like AIM.
- Train/Mentor QCAs on Quality Tools and concepts (QPE Orientation, Quality Core Skills training).
- Proven leadership skills.
- Ability to develop and motivate a team.
- Ability to communicate effectively to a variety of audiences.
- Ability to provide and support a vision and direction.
- Ability to work in a continually challenging en...
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