Quality Assurance Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Quality Assurance Specialist. In this role, you will be responsible for evaluating the quality of customer interactions and ensuring compliance with company standards. Your contributions will directly impact the overall performance of the Credit Team, enhancing customer satisfaction and operational efficiency. You'll work closely with supervisors to identify training opportunities and support team objectives. This is a unique opportunity to leverage your expertise and establish a significant impact within a dynamic work environment.

Accountabilities

• Listen to and evaluate inbound and outbound calls of the Credit department staff.
• Conduct desktop monitoring to assess team performance and service quality.
• Prepare timely evaluations of phone calls and share insights with supervisors.
• Complete Aging Reviews for Accounts Receivable Representati...