Quality Assurance Specialist — Call & Process Evaluator

A leading provider of customer experience solutions is seeking a Quality Analyst in Makati to monitor and evaluate calls, report results, and participate in quality audits. The role entails maintaining strong program knowledge and meeting productivity requirements while collaborating with stakeholders to enhance service quality. This position requires a proactive approach to ensure consistently high standards are met across all contact methods.
#J-18808-Ljbffr