Quality Assurance Manager

Position: Quality Assurance Manager

Location: Lee's Summit, MO (with travel to Harrisonburg, VA as needed)

Employment Type: Full-Time, Exempt

Overview

The Quality Assurance Manager implements and monitors quality controls across all contract sites to drive continuous improvement, prevent nonconformances, and ensure full compliance with USCIS standards and the Performance Work Statement (PWS). This role plays a critical part in maintaining high levels of accuracy, reliability, and customer satisfaction in the management of immigration records.

Key Responsibilities

• Conduct internal audits, process reviews, and corrective/preventive action planning across multi-site operations.
• Develop and deliver training on quality standards, security protocols (PII/SPII), and procedural adherence.
• Track and ana...