Job Description

MAIN PURPOSE OF JOB

To assess and gauge quality levels of the Contact Centre and provide corrective solutions through coaching and training initiatives.


KEY RESPONSIBILITY AREAS

  • Monitors Contact Centre performance to ensure quality control standards of service/customer satisfaction is achieved.
  • Gather, analyse and report on performance data for the purposes of improvement and keeping relevant stakeholders up to date.
  • Support the Contact Centre Co-ordinator team and Contact Centre Operations.

    • REQUIRED EDUCATION


    ESSENTIAL EDUCATION

  • Grade 12

    • DESIRED EDUCATION

  • Contact Centre related qualification
  • Adult Education related qualification

    • REQUIRED EXPERIENCE


    ESSENTIAL MINIMUM EXPERIENCE

  • 4 years' contact centre experience contact centre
  • 1 year contact centre training or ...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to ER24 Vodacom Contact Centre 112 today.

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