Quality Assurance Consultant

Job Description:

Quality Consultant

Location: Cairo, Egypt
Job Type: Full‑time

Purpose of the Role

The Quality Assurance function plays a vital role in protecting our customers, supporting operational excellence, and ensuring our services are delivered in line with regulatory expectations and Bupa’s commitment to fair outcomes.

As a Quality Consultant, you will review, assess, and monitor a wide range of customer interactions across UKI operations. You will ensure accuracy, consistency, and compliance with processes, policies, and regulatory frameworks. Your work directly contributes to exceptional customer experiences by providing clear, constructive feedback, identifying risks, highlighting improvement opportunities, and supporting corrective action plans that deliver positive and fair outcomes for all customers.

What You’ll Do

Your responsibilities may...