Job Description
*Job Description:*
Role Title: Quality Assurance and Control Technical Adviser
Department: Operations / Customer Experience / Compliance
Location: Sheffield United Kingdom (Hybrid)
Reporting To: Quality Assurance & Training Manager
Salary: up to £32.5k
*Role Purpose*
The Quality Assurance & EvaluAgent Systems Adviser is responsible for the administration, optimisation, and continuous improvement of the EvaluAgent quality management platform within a regulated financial services environment.
The role acts as the Subject Matter Expert (SME) for EvaluAgent, owning platform configuration, scorecard design, workflow administration, reporting, user management, and integration with operational quality frameworks. Working closely with operational stakeholders and external partners, the role ensures the platform effectively supports quality assurance, competence management, regulatory compliance, and continu...
Role Title: Quality Assurance and Control Technical Adviser
Department: Operations / Customer Experience / Compliance
Location: Sheffield United Kingdom (Hybrid)
Reporting To: Quality Assurance & Training Manager
Salary: up to £32.5k
*Role Purpose*
The Quality Assurance & EvaluAgent Systems Adviser is responsible for the administration, optimisation, and continuous improvement of the EvaluAgent quality management platform within a regulated financial services environment.
The role acts as the Subject Matter Expert (SME) for EvaluAgent, owning platform configuration, scorecard design, workflow administration, reporting, user management, and integration with operational quality frameworks. Working closely with operational stakeholders and external partners, the role ensures the platform effectively supports quality assurance, competence management, regulatory compliance, and continu...
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