Quality Assurance Analyst

Monee is a part of Sea Group, a leading global consumer internet company. Monee's mission is to better the lives of individuals and businesses in our region with financial services through technology. Monee's offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products. These are available in seven markets across Southeast Asia and Taiwan under various brands, including ShopeePay, SPayLater, and other brands.

• Performs regular QA evaluation of Customer Service Ops agents' customer handling completed via Call, Live Chat, Email, Webform and Social Media

• Performs regular scrubbing or tagging of Bad CSAT cases.

• Participates or leads calibration or alignment session with the Quality Team, CS Ops Team Leads, Training Team and other Operations Support.

• Champions process excellence by being proactive in raising issues and gaps for process alignment.

• Consolid...