Job Description
Quality Assurance Analyst 2 – Dexcom
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). With 25 years of experience, Dexcom is expanding beyond diabetes to empower people with personalized health insights. We are a customer‑centric organization that values integrity, innovation and accountability.
Location
Muntinlupa City, National Capital Region, Philippines
Employment
Full‑time
Responsibilities
- Deliver one‑on‑one and group coaching sessions to support agents based on QA evaluations, customer feedback, and performance metrics.
- Provide real‑time support and guidance during escalated or complex customer interactions.
- Collaborate with QA analysts to identify skill gaps and develop personalized improvement plans.
- Reinforce Dexcom’s service standards, tone of voice, and regulatory compliance in all coaching activities.
Ready to Apply?
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