Job Description
About the Role
We are looking for a highly skilled and experienced QA Engineer with strong expertise in Gen AI , Voice AI , Telephony , and IVR testing. The ideal candidate will be responsible for ensuring high-quality delivery of next‑generation AI-driven voice and conversational systems, including robust guardrail validations, performance testing, and end‑to‑end functional assurance.
Key Responsibilities
1. Testing & Quality Assurance
Conduct functional, regression, integration, and system testing for Gen AI and Voice AI-based applications.
Perform IVR testing , including call flows, speech recognition, prompts, routing, and fallback handling.
Validate telephony-related components , including SIP (Session Initiation Protocol), call events, call transfers, call queue logic, and agent workflows.
Ensure AI guardrails (content moderation, safety filters, hallucination checks) are thoroughly tested and validated.
Test conversational flows, voice prompts, LLM respon...
We are looking for a highly skilled and experienced QA Engineer with strong expertise in Gen AI , Voice AI , Telephony , and IVR testing. The ideal candidate will be responsible for ensuring high-quality delivery of next‑generation AI-driven voice and conversational systems, including robust guardrail validations, performance testing, and end‑to‑end functional assurance.
Key Responsibilities
1. Testing & Quality Assurance
Conduct functional, regression, integration, and system testing for Gen AI and Voice AI-based applications.
Perform IVR testing , including call flows, speech recognition, prompts, routing, and fallback handling.
Validate telephony-related components , including SIP (Session Initiation Protocol), call events, call transfers, call queue logic, and agent workflows.
Ensure AI guardrails (content moderation, safety filters, hallucination checks) are thoroughly tested and validated.
Test conversational flows, voice prompts, LLM respon...
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