Job Description
Qualifications
Main Requirements:
Bachelor’s degree or equivalent diploma in any disciplineCandidate must be able to work on rotational shift (3 shift / 5 working days)Minimum 1 years’ experienceas QA in call centerMust be proficiency in English & Cantonese in terms of written, reading and speakingAble to start work immediately is preferred.Language Requirements:
- English
- Thai Responsibilities
Key Responsibilities:
Conduct root cause and other data analysisConduct QA evaluations per client requirements and provides QA progress reports to team leadAct as escalation point of contact for process questions, issues and resolutionAct as Subject Matter Expert (SME) for QA evaluationsParticipate as project team member in problem prevention and continuous improvement projects
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