Quality Analyst

Be a Quality Leader in a High-Impact Life Insurance Program

At Sutherland, we don't just support global brands — we transform how they perform in the digital era. Backed by AI, automation, cloud engineering, and advanced analytics, we help iconic organizations elevate customer experience and drive real business outcomes.

Now, we're looking for a Quality Analyst / SME – Life Insurance who is passionate about excellence, driven by data, and ready to make a direct impact on service quality, compliance, and customer trust.

What You'll Do

As our Quality Analyst / SME, you will play a critical role in shaping the quality culture of our life insurance operations:

• Audit with Purpose – Evaluate live and recorded customer interactions based on client-defined quality standards.
• Champion Customer Experience – Ensure compliance, accuracy, and empathy across all transactions.
• Drive Performance Improvement – Analyze quality trends, identify...